Returns Policy
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Returns Policy

We hope you will be completely satisfied with any product purchased from our online store, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact. The latest acceptable date for returns is printed on your delivery note for clarification. Please indicate on your delivery note the item(s) you are returning and the reason.

For information on how to return your goods please see the reverse of the delivery note enclosed with your order.

All goods should be returned via an insured, traceable service to: Blue Limited 103-105 Market Strret, Chorley, Lancashire PR6 7SQ, UK

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.

Checklist for returning items

  • Please ensure that the delivery note enclosed with your order is completed and returned with your parcel,
  • Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required),
  • Please make sure goods are securely packaged to avoid damage in transit.

Exchanging goods

When returning goods due to incorrect sizing where a replacement is required, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.

Returning Faulty Goods after returns period

Should a fault develop with a product you purchased from us within the first year of ownership please contact our customer services team on info@shopatblue.co.uk or telephone 01772 622123 between 9:00am and 6.00pm Monday to Saturday. Please have your order number ready together with details of the fault and we will then advise you how to proceed. Where a manufacturer offers a warranty beyond one year please contact us and we will give you details of how to return the product direct to the relevant manufacturer.

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